Privacy Policy

At Accelerent ("Company," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our rent acceleration services and visit our website.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services or create an account
• Fill out a contact or partnership inquiry form
• Subscribe to our newsletter or communications
• Request customer support
• Interact with us on social media

This information may include your name, email address, phone number, company name, job title, mailing address, and any other information you choose to provide.

Financial Information

To provide our rent acceleration services, we may collect financial information including:

• Bank account information for payment processing
• Payment history and transaction records
• Property and rental income information
• Credit and underwriting data as permitted by law

Information from Third Parties

We may receive information about you from third parties, including:

• Property management software platforms you use
• Financial data aggregators (such as Plaid)
• Credit bureaus and identity verification services
• Business partners and referral sources

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• Device and browser information
• IP address and location data
• Pages visited and interactions with our website
• Referring website and exit pages
• Date and time of visits

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our rent acceleration services
• Process payments and financial transactions
• Assess creditworthiness and manage risk
• Communicate with you about our services, updates, and support
• Respond to your inquiries and provide customer service
• Improve our website, services, and user experience
• Comply with legal obligations and regulatory requirements
• Prevent fraud, protect our rights, and ensure security
• Send marketing communications (with your consent where required)

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf, such as payment processing, data analysis, and customer support
• Business Partners: With property management software platforms and other partners to facilitate our services
• Legal Requirements: When required by law, subpoena, or other legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and updates
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Financial records may be retained for extended periods as required by regulatory obligations.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications

To exercise these rights, please contact us at privacy@Accelerent.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings, though disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information (though we do not sell personal information).

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: